Frequently
Asked Questions
Everything you need to know about packaging, shipping, quality assurance, and our technical capabilities.
01 What is the standard packaging?
For Liquid Materials:
Standard options include 1000 L IBC, 200 L / 210 L steel or plastic drums, and 25 L pails. Customized packaging is available upon request.
Container & Pallet Loading Reference
For HCR & Solid Materials:
Packed in cartons lined with plastic bags or plastic sheets to ensure cleanliness and product integrity.
For detailed packaging options, refer to our Product Brochure or contact our sales team.
02 Can I get free samples?
For regular products, we can provide up to 200g free of charge. For high-value or customized products, a sample fee may apply.
FedEx / TNT in China do not officially accept hazardous chemicals. Any sample-related charges can be credited or reimbursed against your first commercial order.
03 How can I obtain the Technical Data Sheet (TDS)?
TDS files are available on our website under each product's detail page. If the TDS is not listed, please email us and the responsible team member will respond promptly.
04 How can I get the Certificate of Analysis (COA)?
A COA is automatically issued for all sample shipments and commercial orders. COAs can also be provided upon request by submitting the specific batch number.
05 What is the REACH registration status?
Silfluo has a portfolio of products fully registered under EU REACH (Registration, Evaluation, Authorization, and Restriction of Chemicals).
For products not yet registered, we will coordinate appropriate compliance solutions when required. Please contact us to obtain the current REACH status list.
06 What is the Minimum Order Quantity (MOQ)?
We do not set a strict MOQ. We are flexible on order quantities as long as the associated costs are acceptable to you.
Note: Smaller order quantities may result in higher unit and logistics costs.
07 What is the lead time?
Lead time may vary due to market conditions. We recommend contacting our sales engineer in advance for precise scheduling.
08 What are the storage and handling guidelines?
Packaging details, storage conditions, and handling instructions are specified in the Technical Data Sheet (TDS) for each product. Please strictly follow the TDS recommendations to ensure product performance and safety.
09 Does Silfluo offer customized solutions?
Yes. Our R&D and application laboratory provides customized product development based on our existing technology platforms and product range. Please contact our sales engineer to discuss technical requirements and feasibility.
10 Does Silfluo provide procurement or sourcing support?
Yes. We offer procurement and sourcing support services based on our industry experience. This service is available exclusively to our regular customers.
Contact: sales@silfluo.com
Why Engineers Trust Silfluo
Still have questions?
Our technical engineers are ready to assist with your specific material requirements.
sales@silfluo.com